Overview
At TravelDeals, we understand that travel plans can change. This Cancellation Policy outlines the terms and conditions for cancelling bookings made through our platform. Please read this policy carefully before making a reservation.
Important: Cancellation policies vary by airline, fare type, and route. Always review the specific cancellation terms for your booking before purchase.
24-Hour Cancellation Policy
In accordance with U.S. Department of Transportation regulations, we offer a 24-hour cancellation policy for most flights:
- You may cancel most bookings within 24 hours of purchase for a full refund
- The booking must be made at least 7 days before the scheduled departure
- Refunds are processed to the original payment method within 7-14 business days
- This policy applies regardless of the fare type or airline
To cancel within 24 hours, contact our customer service at 1-800-123-4567 or email support@traveldeals.com
Cancellation After 24 Hours
After the 24-hour window, cancellation terms depend on the fare type:
Refundable Fares
- Can be cancelled at any time before departure
- Full refund of the ticket price (minus any service fees)
- Airline cancellation fees may apply (typically $0-$200)
- Refunds processed within 7-14 business days
Non-Refundable Fares
- No refund of the ticket price upon cancellation
- May be eligible for flight credit or future travel voucher
- Change fees typically range from $200-$500 per ticket
- Flight credit usually valid for 12 months from original booking date
- Any difference in fare must be paid when rebooking
Basic Economy Fares
- Generally non-refundable and non-changeable
- No flight credit or voucher available upon cancellation
- Taxes and fees may be refundable in some cases
Cancellation Fees
When cancelling a booking, the following fees may apply:
| Fare Type |
TravelDeals Service Fee |
Airline Fee |
| Within 24 hours |
$0 |
$0 |
| Refundable |
$50 per ticket |
$0-$200 per ticket |
| Non-Refundable |
$75 per ticket |
$200-$500 per ticket |
| Basic Economy |
$100 per ticket |
Non-changeable |
Note: Fees are approximate and may vary by airline and route.
How to Cancel Your Booking
Online Cancellation
- Log into your TravelDeals account
- Go to "My Bookings"
- Select the booking you wish to cancel
- Click "Cancel Booking"
- Review the cancellation terms and fees
- Confirm cancellation
- Receive cancellation confirmation via email
Phone Cancellation
Call our customer service team at 1-800-123-4567
- Available 24/7
- Have your booking reference number ready
- Speak with a representative for immediate assistance
Email Cancellation
Email us at support@traveldeals.com with:
- Booking reference number
- Passenger name(s)
- Reason for cancellation
- We will respond within 24 hours
Refund Processing
Once your cancellation is confirmed:
- Refunds are processed to the original payment method
- Processing time: 7-14 business days
- Credit card refunds may take 1-2 billing cycles to appear
- You will receive an email confirmation when the refund is processed
Airlines may take additional time to process refunds. If you don't receive your refund within 30 days, please contact us.
Special Circumstances
Medical Emergencies
In case of medical emergencies, special consideration may be given:
- Valid medical documentation required
- May waive or reduce cancellation fees
- Contact us immediately for assistance
Flight Cancellations by Airline
If the airline cancels your flight:
- Full refund to original payment method
- No cancellation fees apply
- Alternative rebooking options available
Travel Restrictions and Advisories
In case of government travel restrictions or advisories:
- Flexible rebooking options available
- Reduced or waived change fees
- Contact us for specific guidance
Travel Insurance
We strongly recommend purchasing travel insurance to protect your investment:
- Covers trip cancellations for various reasons
- Includes medical emergencies, natural disasters, and more
- Can be purchased during the booking process
- Provides peace of mind and financial protection
Learn more about travel insurance options
No-Show Policy
If you fail to show up for your flight without prior cancellation:
- The ticket is forfeited with no refund
- No flight credit or voucher is issued
- Taxes may be refundable in some cases
- Return flights may be automatically cancelled by the airline
Group Bookings
Cancellation policies for group bookings (10+ passengers) differ from individual bookings:
- Custom cancellation terms apply
- Deposit requirements may vary
- Contact our group booking department for details
- Email: groups@traveldeals.com
Important Notes
- Cancellation policies are subject to change without notice
- Always review the specific terms for your booking
- Airline policies take precedence over our policies
- International flights may have different cancellation terms
- Some promotional fares may have stricter cancellation rules
Contact Us
For questions about cancelling your booking or our cancellation policy: